Refund & Cancellation Policy

Last updated: August 13, 2026

This policy is a standard SaaS template. Specific refund windows and terms should be reviewed and confirmed before publication and must match what is presented at checkout.

This policy explains how cancellations and refunds work for subscriptions to SparkShare.io software products, including Atlasora and Zerivo. It applies together with our Terms of Service.

1. Cancelling a subscription

You can cancel your subscription at any time from your account settings or by emailing us.
When you cancel, your subscription remains active until the end of the current billing period, and it will not renew afterward.
You keep access to paid features until the end of the period you have already paid for.

2. Refunds

Subscription fees are generally billed in advance and are non-refundable except as required by law or as expressly stated here.
If you believe you were charged in error, contact us within 3 days of the charge and we will review the request in good faith.
Approved refunds are issued to the original payment method through our payment processor.

3. Free trials

If a product offers a free trial, you will not be charged during the trial period. To avoid being billed, cancel before the trial ends. Any trial terms shown at signup apply.

4. Failed payments

If a renewal payment fails, we may retry the charge and may suspend access until payment is resolved. Prolonged non-payment may result in cancellation of the subscription.

5. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

6. Contact

For billing, cancellation, or refund questions, contact support@sparkshare.io, or write to 15435 Carpenter Rd, Brookfield, WI 53005.